Your total payment = product price + shipping fee + tax*

- The Discount code only applies to the product price, not the total price

- The shipping fee is calculated based on the shipping destination.

- Tax is only required in some countries, the detailed explanation can be found in the question below. Therefore, shipping fee and tax will be added to the checkout page after you provide your shipping address.


It depends on your shipping address because Tax and Customs fees are regulated by destination countries.

- Regarding Tax: prices displayed on our website have not yet included taxes, but you will be informed of the exact tax rate during your checkout before you complete the order.

Currently, European shipping addresses may have VAT tax added in the receipt during checkout. It has been regulated that all sales transactions of goods or services that are not part of the other levels will be applied to the standard VAT tax of 20%.

- Regarding Customs fee: This fee is only applied in certain countries. We cannot include it when you check out as it is managed and charged by the Customs at entry into your country. Your country's Customs department will inform you if there is a charge.

Please contact our Customer Care team with the order number and the incorrect item's name and number. The team will sort out any issues with incorrect items straightaway.


Please re-check your email, including your SPAM/JUNK box for any missing order notifications.

You have up to 24 hours to amend your order from the time your order is completed through email. Once the 24-hour period has passed, it's too late for you or our Customer Care team to amend your order. Please contact our Customer Care team as soon as possible.

We’re sorry to hear that you’re unable to place an order. Please our Customer Service and we will work on resolving the issue as quickly as possible

You have up to 24 hours to cancel your order from the time your order is completed through email. Once the 12-hour period has passed, it's too late for you or our Customer Care team to cancel your order.

If you cancel your order, we will refund what you paid through PayPal within 5 working days.

We are a US-based company operating with several fulfillment centers in the U.S


All orders are shipped from the warehouse closest to the shipping address as long as it has sufficient stock.

Processing time for personalized items may take longer than normal, from 5 to 7 business days. After that, the estimated delivery is 5-10 business days for the United States, and 7 - 14 business days for other countries.

Please note that there are some unforeseen circumstances such as customs delays that we are unable to control on our end as well as delays in holiday seasons. Due to the Coronavirus COVID-19 outbreak, the shipment may take longer.

If your order contains a variety of products, your items may be split up during the manufacturing process which leads to separate shipments. (Rest assured that you’re only charged one combined shipping fee for all the items in your order during checkout).

You will receive a shipping notification for each shipment in your order. If the second package does not arrive after a few next days, contact us and you will be assisted right away.

Unfortunately, each order will be shipped to 1 shipping address. If you want your items shipped to different addresses, kindly make separate orders.

Tracking numbers can take 3-5 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact us

Please contact our Customer Care team with the order number and the incorrect item's name and photo. The team will sort out any issues with incorrect items straightaway.

We may have sent your items in separate packages so please check your emails to see if any of your items will be arriving separately.

If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will get back to you within 24 hours.

Tracking information may not be updated immediately for some reasons, such as:

- The tracking number has just been created. After being sent out, your tracking number will need up to 7 days to be updated due to delays between the scanning process and the website's updates

- The package may not be scanned until it reaches the regional hub near the destination.

- The package is in transit between the origin and the destination country. Once the package leaves the origin country the tracking information will not be updated until it reaches the destination country.

- The package arrived at the destination country. With international shipping, once the package lands in your country (destination), the tracking link will stop updating but it does not affect the delivery process.

However, if your tracking status has not been updated for over 10 days, please contact us to be supported right away.

We currently accept the following forms of payment:

Credit Cards: We accept Visa, American Express, Mastercard, and Discover

Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a prepaid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.

We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

Our products are set in US Dollar (USD). Please check the convert rate before completing the order.

This error typically occurs when the billing address entered does not match what is on file with your financial institution.

Firstly, please attempt your order again with updated billing information. Please be informed that you need to match your billing address correctly to the address which you have registered with your card issuer bank. This includes any formatting associated with applicable unit numbers, as well as requiring a full nine-digit zip code for some verification.

Secondly, be advised that every instance in which this error populates results in a pre-authorization, which will simply fall off and never post to your account. For getting the better support, please contact your bank to figure it out.

There are over 200 artworks for all dog and cat breeds in our store.

Our designers always take pride in and do their best to illustrate all of those breeds. However, there will be a few special cases that we have not drawn yet. So, if you can't find your pet illustration when customizing your product, please fill in our form: Can't Find My Pet Form

Our Customer Support will respond via your email and provide your pet artwork within 2-3 business days.

We've always known that our customers are looking for things that are customized to their pet breed.
At Pawzity, we are currently offering personalized products which means you can order with any breed of your fur babies. You can find your pet breed in the personalized section.
Dog Breed

In case you still can't find what you want, please read the question and answer above.

“Special Order” means that you want to change something on the original or have any specific design requirements in order to create your own product.  If you have such an order, please feel free to contact us at support@pawzity.com

We're always willing to assist!


Pawzity is still striving to improve every day, therefore we welcome any feedback or suggestions that may help us better serve you. You can send email at support@pawzity.com or contact us via social platforms such as Instagram and Facebook

We’re always ready to listen.

Available as a unit of 1 piece or packs of 2 and 5 piece

  • Customization: Select your own design, names, images, message and make your memories shine on our beautiful personalized ornament gifts for pet lovers.

  • Material: We have 2 material types: Ceramic and Wooden Ornament

  • Type: Printed on one and two sides. 

  • Top-quality: It is crafted from premium white lightweight ceramic and completed with a gold hanging cord. 

  • Size & shapes: Measures just under 3"-4'' diameter with many shape options of your choice. The custom ornament is ready to light up any space!

  • Unique gifts: They are ready to give away and make thoughtful gifts for family and friends on their special occasions. 

  • Care: Clean with a dry cloth when needed.

  • Printed in the USA

  • Customization: Select your own design, names, images, message and make your memories shine on our beautiful personalized door sign gifts for pet lovers.

  • Material: High-quality plywood, wood thickness measures 0.5cm. 

  • Features: Bright and vivid colors, lifelike graphics with high precision UV printing.

  • Color: Natural wood color (light cream yellow) with 3 layers of high-quality coating (primer, waterproof coating, matte shade) to ensure the natural wood color.

  • Shape: Round Sign: 12" (30.48cm)/ 14" (35.56cm)/ 18" (45.72 cm).

  • Unique Features:
    One side printing. The front side is printed with your design and the backside is blank.
    Each hanging sign comes with a thick Beige Cotton rope and the rope is fixed by a stapler on the back. 

  • Printed in the USA

  • Customization: Select your own design, names, images, message and make your memories shine on our beautiful personalized doormat gifts for pet lovers.

  • Top-quality: This Doormat is composed of a polyester knit surface fabric and a natural black foam rubber backing.

  • Size: Our Doormat has 2 sizes: 24x16'' and 30x18''

  • Thickness: About 3-5mm

  • Unique gifts: This piece of art is sure to be a perfect gift for anyone special.

  • Care: Easy to clean - simply shake out or rinse with cold water and air dry.
    Hose or sponge clean with water and mild liquid soap

  • Printed in the USA

  • Customization: Select your own design, names, images, message and make your memories shine on our beautiful personalized apparel gifts for pet lovers.

  • Fabric: 100% superior Airlume combed and ring-spun cotton.

  • Features: Crew neck, side-seamed & shoulder taping.

  • Wardrobe essential: This custom T-shirt provides you both comfort and uniqueness that’ll be with you for years to come.

  • Unique gift idea: If you’re finding a gift for yourself and your loved ones, look no further. We let you design the perfect gift for any special event: Birthday, Christmas, New Year,...

  • Size: Unisex sizing. See more details in the picture below for accurate sizes.

  • Care: Turn the tee inside out before washing, warm machine wash in gentle cycle & do not iron directly on the design.

  • Printed in the USA.

  • Customization: Select your own design, names, images, message and make your memories shine on our beautiful personalized tumbler gifts for pet lovers.

  • Material: stainless steel, double-walled, ideal for drinking coffee, tea, or hot or cold cocoa. 

  • Capacity: 20oz fluid capacity.

  • Size: 8.25 ‘’x 2.75’’ diameter

  • Features:
    A generously sized handle that allows for easy gripping and sipping.
    Able to customize every detail, including names, images, angles etc..
    Free personalization and available preview feature. 

  • Care: Microwave and dishwasher safe.

  • Unique gift: A personal and thoughtful gift for friends, family, loved ones, and even yourself.

  • Printed in the USA.

  • Customization: Select your own design, names, images, message and make your memories shine on our beautiful personalized pillow gifts for pet lovers.

  • Material: 100% polyester filling.

  • Use: Our throw pillows are unique, cozy accessories for your bed, sofa or your living space.

  • Features: It features a removable case with zipper enclosure, a single side imprint with white-colored backside. 

  • Unique gift: They’ll make a thoughtful gift for loving dog friends and family. 

  • Care: Use a damp cloth for light cleaning. Machine or hand wash in cold water for stronger cleaning.

  • Printed in the USA

  • Customization: Select your own design, names, images, message and make your memories shine on our beautiful personalized tote bag gifts for pet lovers.

  • Material: 100% cotton canvas, durable 10oz. fabric weight.

  • Size:
    The bag measures 15” x 15”
    Strap drop (high point of strap to bag opening) measures 11 inches.
    Strap handles measure 30 inches.

  • Capacity: Bag volume capacity, approx. 24 liters.

  • Features:
    Stress point reinforced stitching.
    Print on one side.
    No white ink printed.
    Bottom-gussets, expand for added space.

  • Care: Machine wash cold inside out with like colors; line dry.

  • Printed in the USA

  • Customization: Select your own design, names, images, message and make your memories shine on our beautiful personalized garden flag gifts for pet lovers.

  • Material: Durable backout polyester fabric,bright and vibrant colors, ultraviolet-proof, waterproof, fade resistant and washable to keep them flying for many seasons.

  • Size & Package: 11.5 x 17.5", fitting most garden flag stands. 

  • Features: There is a garden flag stopper and an anti-wind clip coming with the garden flag, flag pole is NOT included.

  • OCCASION: Garden flags perfect for any deck, patio, porch or veranda and make charming decorative statements for any backyard, lawn or garden.

  • Ideal gifts: They make ideal gifts to a variety of recipients, including your mom, dad, grandparents, a new neighbor, friend, and more! 

  • Use and Care Instructions:
    Do not fly your flag in snow, heavy rain or abnormally high wind.
    Do not fold or roll up a wet or damp flag.
    Machine washed on a gentle cycle in cold water then thoroughly rinsed and spread or hung to dry.

  • Printed in the USA.

We love hearing the stories behind every product. We believe all pet lovers would love seeing how adorable fur babies are with a gift inspired by themselves.

Therefore, hashtag #pawzity or @pawzity on our social media channels help us to collect all of our customers' wonderful experiences.

So if you want to share something with us or be featured on Pawzity Blog, Instagram, Facebook, TikTok and other platforms, please don't hesitate to tag or mention us in your post so we can easily find it.

We love reading and replying to every customer feedback You can also read and reference them here. It's our pleasure to receive your reviews, so please let us know how you and your pet feel about our product.