Dear valued customers,
Thank you for shopping with us and let us know your order problem!
As you know Covid situation has increased rapidly over the past two weeks, several US states have been locked-down again! Some of our warehouses were forced to stop working by the government, while others had to work shifts. USPS, FedEx, .. recently announced an overload due to a large number of orders shipped during the Christmas season.
Due to the above problems, shipments may encounter some undesirable problems: no regular updates, slow updates, slow shipping, ... A few orders may be delayed from 7-10 days compared to usual, but please rest assured your order will still be delivered to you. We appreciate your patience in these difficult times.
We recommend monitoring your local postal service for up-to-date information on deliveries in your local area, as these vary from region to region. Please feel free to reach out to us anytime if there are any concerns about any order in transit.
We are closely following official regulations to ensure we are prioritizing the well-being of both our staff and customers, as this is of utmost importance to us. Because of reducing manpower and the number of work shifts, our production time is also affected and is delayed from 3-5 working days. So if your order is still in production, don't worry, we are doing our best to produce and send you the tracking number as soon as possible.
Your support means a lot to us, especially during this time. On behalf of everyone at Pawzity, I sincerely hope you and your loved ones are safe and healthy at this time.
Q: ‘Is my order still coming?’
There may be a slight delay with your order, but rest assured it is on its way to you. We recommend keeping an eye on your local postal service’s website for up to date info on the current status of the delivery service, as this varies from area to area.
Q: ‘What extra precautions are in place at the warehouse?’
It has been determined that the likelihood of being exposed to Covid-19 through shipped items is very low. We are taking all necessary precautions in accordance with the guidelines set by the CDC and WHO.
- We have introduced social distancing measures, maintaining a 6-foot distance between each station.
- We’ve increased our scheduled cleanings at all our fulfilment centres.
- We are also distributing PPE such as safety masks and gloves.