Return & Refund Policy

Refund

We want you to be 100% satisfied with services provided from us. If your product is defective or not described, don't worry. Just send us an email at support@pawzity.com and we will make it right by offering you a replacement or refund.

✔️A full-refund of your purchase! Absolutely risk-free, no question asked.

✔️20% coupon will be sent to you as our sincere apology.

Exchanges/Returns (For products with no personalization only)

Our return policy lasts 30 days since your purchase. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.

If you are not satisfied with the product, let us know and we'll do our best to make it right. You can send an email to support@pawzity.com, our customer service will directly reach to you.

Our return policy lasts 30 days since your purchase. In case of defective or damaged goods, we will send a replacement to you (No any extra fee). You don't even have to return your package. We will take this loss as our responsibility if you are not happy with your order.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@pawzity.com.

HOW DO I CHANGE OR CANCEL MY ORDER?

If you change your mind about your purchase, please sending us an email to support@pawzity.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled or modified. 

Please be advised that: We are not guaranteed to deliver your order in timely manner if your order needs design modification as it will take us much longer to modify your design and ship it out.