FAQs

HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

It may take 7-14 days for US shipping and 2-4 business weeks for international shipping. 

 

MY TRACKING NUMBER ISN’T WORKING

Tracking numbers can take 3-5 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact us.

I NEED HELP WITH A LATE ORDER

If your order has not arrived after 3 weeks, please contact our support team: support@pawzity.com

PAYMENT

What type of payments do you accept?

We accept Visa, Mastercard as well as Paypal.

When will my card be charged?

Just after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

PAWZITY adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.