Shopping Policy

WHAT IS YOUR REPLACEMENT POLICY?

Because our products are custom printed and unique, therefore we only accept return and replace your order if the request meets conditions below:

Within 5 days from receiving orders, you have to request or notify us about return or replacement the order because of below reasons:

• The products have been crashed or damaged.
• The print quality is blurry or not the same as pictures in our website.
• Different design or size from your order.

If your purchase meets any of the criteria above, please contact us support@pawzity.com.

WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?

Submitting all evidences to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures as below for example:

1. Picture of shipping label
2. Picture of product SKU
3. Picture of the product and the error you found out (material flawed, different design, different size)