WHAT IS YOUR REPLACEMENT POLICY?
Because our products are custom printed and unique, therefore we only accept return and replace your order if the request meets conditions below:
Within 5 days from receiving orders, you have to request or notify us about return or replacement the order because of below reasons:
- The products have been crashed or damaged.
- The print quality is blurry or not the same as pictures in our website.
- Different design or size from your order.
If your purchase meets any of the criteria above, please contact us firstname.lastname@example.org.
WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
Submitting all evidences to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures as below for example:
- Picture of shipping label
- Picture of product SKU
- Picture of the product and the error you found out (material flawed, different design, different size)